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Questions & Answers - eStatements

What are eStatements?
eStatements are an electronic version of the periodic statement stored on a secure server at the Credit Union.
How does eStatement work?

When your eStatement is ready each month, we will send you an email letting you know that it's available. Simply click on the link in your email message, or go to ubccu.org and log into UBAY@home. You can access your statement as many times as you like (for up to 36 months) or you can print/download a permanent copy for your records.

To view your statement electronically, you will need:

  • Internet access
  • An–email address
  • An attached printer (if you want to print it)
  • Adobe Acrobat Reader (to view your statement)

eStatements can only be viewed with Adobe Acrobat Reader® or a comparable PDF viewer program. The electronic version is created in PDF format, so no matter which popular operating system you use, we've got you covered.

Visit the Adobe® website for a free download of the latest version:

Members must have access to Online Banking to receive eStatements. These services, in addition to Online Banking, are FREE, but can only be accessed after logging on to Online Banking. Remember, once you sign up for this service you will no longer receive a paper account statement! That's a good way to reduce clutter, and good for the environment too! Get a notification every time your monthly statement is ready to be viewed.

How do I sign up for eStatements?
Log into Online Banking, click the eStatment Tab at the top of the page (Note: you may have to allow pop-up windows in your browser). Follow the on screen instructions to select your preferred options.
When can I access my eStatements?
eStatements are usually viewable within a few business days after your monthly closing date. UBCCU will send you an email confirmation advising you that your statement is available in Online Banking.
I got the eStatement message, but I cannot view my eStatement. What should I do?

There are a few reasons why this could happen:

  1. eStatements can only be viewed with Adobe Acrobat Reader® or a comparable PDF viewer. Visit the Adobe website for a free download of the latest version.
  2. Some ISP’s insert additional code into the URL that we send in the eStatement email message. They do this in order to route you to a framed window with some sort of disclaimer. Unfortunately, this may cause a failure when trying to retrieve your eStatement. Remember you still have access to the eStatement by logging into Online Banking.
Today is my eStatement closing date; where is my statement?
The closing date is the last day of transactions that will appear on your eStatement. On the following business day, all accounts with that closing date are sent to our processor, who converts the statements to eStatements. eStatments are normally available within a few business days after the closing date.
How do I change the address where I receive eStatement email confirmations?
Log into Online Banking, click on the Settings Tab at the top of the page. On this page, you will be able to change the eMail address associated with your account. Once you have updated the information, click "Submit" at the bottom of the page.
How long are my statements available in Online Banking?
Statements are stored online for up to 36 months from your first eStatement. If one is not listed, call (800) 968-7696.
Why can't I see my list of eStatements?
The list of rStatements comes up in a popup window. If you have a popup blocker, you'll need to allow pop-ups for Online Banking. Consult your blocker's manual for specific instructions.
I am signed up for eStatements, but I do not have any eStatements to view. Where are they?
An email message containing a notice to view your eStatement will be sent only once, when a new statement is available. Historical eStatements can only be viewed dating back to the month that you enabled E-Statements and are available for a rolling 36 months.
How long are the eStatements stored on Online Banking?
Historical eStatements can only be viewed dating back to the month that you enabled the eStatement alert and are available for a rolling 36 months.
How do I print my eStatement?
The E-Statement is displayed using the Adobe Acrobat® software within the browser window. To print the eStatement you will need to select the print icon (small picture of a printer) in the Adobe Acrobat® window.
How do I save my eStatement?
The eStatement is displayed using the Adobe Acrobat® software within the browser window. To save the eStatement you will need to select the save icon (small picture of a diskette) in the Adobe Acrobat® window.
How do I exit the eStatement when I’m finished with it?
When you access your estatement it may launch a new browser window or a new tab within your current browser window. When you close the browser window or tab, the session that was open to the eStatement server is terminated immediately.

 

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E-Statement Information

 


Mission Statement
The mission of United Bay Community Credit Union is to be our members' primary financial
institution, providing them with quality, confidential, professional and personal service, while
maintaining a sound and stable credit union.

 
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