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Questions & Answers - MemberPay
What is MemberPay?
MemberPay is United Bay Community Credit Union’s online bill payment service.
How do I apply for MemberPay?
To activate and access your MemberPay account you will need an active E-Branch Home Banking account and password; along with a UBCCU Share Draft account. Once in E-Branch Home Banking, you can sign up for MemberPay.
If you do not have a password or need to reset it, please contact our Call Center at (989) 892-4597 or (800) YOUR-OWN.
Can a joint member apply for MemberPay?
No. The same stipulations apply for MemberPay as E-Branch Home Banking, you must be the primary account holder to sign an account up.
Is there a charge?
This service is currently free of charge for United Bay Community Credit Union members, as long as the service is used. If the service is inactive for a period of 30 days, you will be charged a $5.00 service fee. This fee will be charged after each period of inactivity.
What can I do with MemberPay?
MemberPay is more than just a way to pay your bills online, it allows you to set up one time and reoccurring bill payment features.
When is MemberPay available?
MemberPay is available 24 hours a day, 7 days a week for your convenience. If you are having trouble accessing MemberPay, please click here to check the compatiblity of your web browser.
Can I make payments from any of my UBCCU accounts?
No, all payments must come out of your UBCCU checking account.
Who can I pay with MemberPay?
You can make payments to anyone in the US, with the exclusion of government, tax and court ordered payments.
Can I make recurring payments?
Yes, you can make single or recurring payments.
Is there a transaction limit?
Yes, any single payment can not exceed $4,999.99.
How do I access MemberPay?
Log into E-Branch Home Banking and select Bill Payment from the top menu and the MemberPay selection on the left pane. A new window will pop up. If your web browser is blocking pop-ups, a page explaining how to allow this to occur will be displayed.
If this is your first time accessing MemberPay, you will have to read and accept the enrollment agreement and go through the various steps required to set up the account.