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Questions & Answers - E-Alerts

How do I turn Alerts on?
Log into your Ubay@HOME account and click on the Services Tab at the top of the page. Select “Enhanced Alerts”. Enter your preferred contact method and select “Add Alert”. Use the drop-down menu to select the account for which you would like to set an alert. Select your alert and define the parameters, then save.
How do I add or change my e-mail address?

Log into your Ubay@HOME account and click on the Services Tab at the top of the page. Select “Enhanced Alerts”. Click on the contact information you would like to change. Once you have updated the information, click on "Submit".

Be aware that these e-mail addresses do not have to correspond with the e-mail address on your account, and will not change if you change your primary e-mail address on the account.

Will Alerts arrive instantly?
Most alerts will be sent when a specific parameter is met. For Daily Balance Alerts, you will be able to select at what hour during the day they are sent, from 8:00 a.m. until 8:00 p.m. EST time. Usually Alerts arrive at the normal speed of an email or text message, nearly immediately - but depending your e-mail/cellular phone provider - alerts can be delayed.
Will Alerts contain sensitive account information?
For your security, Alerts will not contain your account number, include hyper-links or request you to answer personal questions.
How do I turn Alerts off?
Log into your Ubay@HOME account and click on the Services Tab at the top of the page. Select “Enhanced Alerts”. You will see a list of your current alerts. Choose which one you’d like to modify or remove and use the drop-down menu next to select which action you’d like to take. Make your change and then select Save for changes or Delete if you are removing the e-Alert.
Is there a fee to receive Alerts via text messages?
United Bay Community Credit Union provides Alerts free of charge. However, standard text messaging fees may apply. Consult your cell phone provider, if you have questions about your text message rate.
Why am I not receiving Alerts?
First, log into Online Banking to verify your Alerts settings and e-mail addresses. If you still are not receiving Alerts, check your email account's spam filter to make sure the message is not being blocked, or call your cell phone provider, whichever delivery method applies.
Does the low balance Alert reflect current or available balance?
A low balance Alert reflects the current balance at the time of the alert.

 

Related Content:

E-Alerts Information

E-Branch Q & A

 


OUR VISION
To connect with our members by inspiring trust and providing
the financial support they need to establish roots and thrive.

OUR MISSION
Providing our members the resources
to develop strong financial roots.

 
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