Phone & Fax Numbers

Have a question? We would love to help. United Bay Community Credit Union is here because of its members. Reach out anytime you need us at (800) 968-7696 or email us at info@ubccu.org.

Need a specific branch? Check out the list below.

Branch Phone/Fax Numbers

Lincoln Branch –

1309 N. Lincoln Ave.

Bay City, MI 48708

Local: (989) 892-4597

Toll Free: (800) 968-7696

Fax: (989) 892-5701

Euclid Branch –

3939 N. Euclid Ave.

Bay City, MI 48706

Local: (989) 892-4597

Toll Free: (800) 968-7696

Fax: (989) 686-2976

Pinconning Branch –

205 S. Mable St.

Pinconning, MI 48650

Local: (989) 892-4597

Fax: (989) 879-1474

Mattawan Branch –

52800 N. Main St.

Mattawan, MI 49071

Local: (269) 668-6336

Fax: (269) 668-6446

Portage Branch –

233 W. Centre Ave.

Portage, MI 49024

Local: (269) 668-6336

Fax: (269) 381-1731

PAL Telephone Banking

UBCCU offers full-access phone banking. To use the UBCCU PAL (Phone Access Line), call (989) 892-4597 or (800) YOUR-OWN (968-7696) and navigate with option 1. You can also call PAL directly at (866) 487-7717. 

Learn More

Card Services

To activate your new debit card, call (800) 466-0040 at your convenience.

Lost or stolen debit card? Don’t worry, it happens. No matter where you are, call (800) YOUR-OWN (968-7696); then option 2 followed by option 2. If you have a problem, call (888) 241-2510 within the US or (909) 941-1398 if you’re outside the US.

If you lose your UBCCU VISA® card during normal business hours, call (800) YOUR-OWN (968-7696); then option 2 followed by option 1. Outside of normal business hours, call (888) 241-2510 within the US and (909) 941-1398 outside the US.

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