ATM Frequently Asked Questions:

 

Q.	What is the difference between an ATM card and a Debit card?
A.	With debit card, a checking account is required.  Debit cards can be used to make purchases anywhere MasterCard is accepted.  A debit card can be used for both purchases and ATM transactions.
Q.	How do I reach the ATM department?
A.	Business hours are Monday through Friday 9:00 a.m. - 5:00 p.m.  The telephone number is (800) YOUR-OWN / (800) 968-7696 and navigate with option 7 followed by 1.
Q.	My ATM card was lost or stolen.
A.	Please call (800) YOUR-OWN / (800) 968-7696 and navigate with option 7 followed by 1. If the call is placed after hours, please leave a message.
Q.	I don't remember my PIN.
A.	A PIN can be mailed to you by calling the credit union during business hours.
Q.	I have not received either my card, my PIN, or both.
A.	For security reasons, the card and the PIN are sent separately.  It may take up to 11 working days to receive the card and PIN in the mail.  If you think that it has been past that time, please call the credit union for further information.
Q.	What is my ATM limit?
A.	There is a $500.00 withdrawal limit within a 24 hour time period.
Q.	I did an ATM withdrawal and my receipt shows a zero balance.  I know I have money in the account.
A.	The ATM was off-line at that time and was unable to access your balance.
Q.	I went to an ATM and was not able to do an inquiry.
A.	The ATM was off-line at that time and was unable to access your balance.

  

Mission Statement The mission of United Bay Community Credit Union is to be our members' primary financial institution, providing them with quality, confidential, professional and personal service, while maintaining a sound and stable credit union.